Policy Written
Hamara privacy document 12 sections mein broken down hai—each data type, retention period aur user control option clear likha hai.
LEGAL REFERENCE
Aapka Information Hamari Priority Hai
starsplay par aap jo bhi personal data share karte ho—jaddan JazzCash, Easypaisa, SadaPay ya Raast ke zariye payment karte ho—wo encrypted aur strictly protected rehta hai. Hamari privacy...
Data EncryptionAccount PrivacyPayment SecurityWithdrawal ClarityUser Control
Hamara Privacy Posture Pakistan ke Liye
starsplay Pakistan aur supported ilaqon mein operate karta hai, aur hum local data protection qanoon ko follow karte hain. Jab aap account banate ho, hamari servers aapka login credentials, payment history, aur withdrawal requests ko encrypt karke rakkhte hain. JazzCash, Easypaisa, SadaPay aur Raast ke zariye jo transactions hoti hain, wo alag-alag payment partner ke servers par log hoti hain—hamara role verification
aur reconciliation ka hai. Agar aap account delete karana chahein ya aapka data clear karna chahein, support team ko directly contact kar sakte ho aur hum 30 din mein action lenge.
Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.
TRANSPARENCY COMMITMENT
Kyun Hum Privacy Ko Seriously Lete Hain
starsplay ne apni infrastructure round JazzCash, Easypaisa, SadaPay aur Raast partners ke saath design ki taki aapka payment data separate rehta hai. Hamara privacy policy regular update hota hai aur jo changes...
Encrypted Login
Aapka username aur password SHA-256 ke zariye hash hote hain. Server-side verification hota hai, aapka plaintext password kabhi store nahi hota.
Payment Isolation
JazzCash, Easypaisa, SadaPay aur Raast transactions directly unhe payment gateways ko jati hain. starsplay ko aapka full wallet number kabhi store nahi karna padta.
Withdrawal Audit
Jab aap withdraw karte ho, hamara system aapke account history, KYC details aur previous deposits ko verify karta hai taake fraud na ho.
Session Timeout
Inactivity ke baad 15 minutes mein automatic logout ho jata hai. Agr aap shared device use kar rahe ho, ye extra safety add karta hai.
Device Tracking
Naya login device par one-time PIN send hota hai. Ye account takeover se bachata hai aur sirf aap access dila sakte ho.
Data Retention Schedule
Closed accounts ke data 2 saal tak legal compliance ke liye rakha jata hai, phir securely delete kiya jata hai.
PRIVACY VS PRACTICES
Hamara Policy, Hamara Practice
Bohot saari sites privacy policy likhti hain lekin enforcement nahi karte. starsplay mein jo likha hai wo implement hota hai—hamara tech team regularly audits karta hai aur third-party security checks bhi hote...
Actively Enforced
Support team ko training hoti hai ke customer data ko kaise handle karna hai aur jab koi breach detect ho to immediately report karna padta hai.
Payment Partner Verified
JazzCash, Easypaisa, SadaPay aur Raast sab apne alag privacy policies rakhte hain—hamara platform unhe link karta hai but unka data unka rehta hai.
User Control Available
Account settings mein aap choose kar sakte ho ke marketing emails chaiye ya nahi, aur apna data export kar sakte ho any time.
Breach Response Plan
Ager security incident ho, affected users ko 24 ghante mein notify kiya jata hai aur steps bataiye jate hain protection ke liye.
Annual Review
Har saal hamara privacy policy external legal advisor se check hota hai aur ager Pakistan mein naye regulations aayein to update kiya jata hai.
Transparency Report
Hamara support team monthly report banata hai jismen bataya jata hai kitne data-deletion requests aaye, kitne ban-request aaye, sab transparent.
Aapka Har Lenden-Denden Secure Hai
starsplay mein payments encrypted tunnel se jate hain. JazzCash, Easypaisa, SadaPay aur Raast deposits turant verify hote hain aur withdrawals ke liye aapka identity confirm hota...
JazzCash Deposits
MPIN ke zariye JazzCash se deposit karte ho to aapka account number app mein visible nahi hota—sirf transaction ID store hoti hai.
Easypaisa Withdrawals
Easypaisa withdrawal ke liye aap 4-digit PIN set karte ho, aur paise sirf aapke registered mobile number par jaate hain.
SadaPay Verification
SadaPay account link karte waqt biometric verification hoti hai. Hamara side sirf linked account ka reference store hota hai, full details nahi.
Raast Settlement
Raast transfers real-time hote hain aur hamara system duplicate payment detect karta hai. Ager 2 baar same amount request ho to second ek alert trigger karta hai.
Account Linking Security
Jab aap payment method link karte ho, hamara system small deposits bheej kar identity verify karta hai. Sirf confirm karne ke baad full limit unlock hoti hai.
Transaction History Encryption
Aapka deposit aur withdrawal history encrypted database mein likha jata hai. Sirf aap ya support team (special request pe) dekh sakte hain.
Zyada Sawaal Aur Jawab
Nahi, hamara system sirf tokenized payment reference store karta hai. JazzCash, Easypaisa, SadaPay ya Raast jo connection bante hain, unhe encrypted hocar store hota hai. Aapka full card detail kabhi hamara server par nahi likha jata. Payment processing directly payment partner ko hoti hai, hamara role sirf transaction ko confirm karna hai.
Deletion request submit karne ke baad, inactive account 7 din mein deactivate ho jata hai. Personal info (name, email, phone) 30 din mein delete ho jata hai. Withdrawal aur deposit history compliance ke liye 2 saal rakhi jati hai, phir permanent delete. Login credentials aur payment reference 60 din mein purge hote hain.
Nahi. Hamara privacy policy mein likha hai ke user data sirf internal operations, compliance aur fraud prevention ke liye use hota hai. Marketing partner ko aggregate data diya jata hai (jaise 'users ne yeh game khela hai') lekin aapka individual info kabhi nahi. Payment partners apna alag data rakhte hain.
starsplay ke part mein secure connection ensure hota hai aur duplicate transactions detect hote hain. Lekin agr aapka payment method wala account hack ho, payment partner ki responsibility hai. Hamara advice: apne JazzCash/Easypaisa account ka MPIN strong rakho aur agar suspicious activity dikhe to immediately report karo.
Hamara app IP address detect karta hai jahan se aap login kar rahe ho, taake regional compliance ensure ho. Lekin GPS tracking ya continuous location trace nahi hota. Sirf login event mein country/city level info log hoti hai, aur wo security purposes ke liye stored rehti hai.
Haan, material changes ke liye 14 din pehle email notification bheja jata hai. Minor updates (jaise typo fixes) direct update hote hain lekin changelog banaya jata hai. Aap apne account settings mein 'Policy Changes' section check kar sakte ho aur wahan history dekh sakte ho.
Support team ko directly contact karo [email protected] par ya in-app chat use karo. Formal complaint ke liye subject line mein 'Privacy Concern' likho. Hamara team 48 ghante mein acknowledge karega aur investigation shuru karega. Documentation sab encrypted environment mein rakhi jati hai.